Refund and Returns Policy

1. Returns

We accept returns within 30 days after you receive your item.
To be eligible for a return, the item must be:

Unused

In the same condition that you received it

In the original packaging (if applicable)

Items that are returned with signs of use, damage, or without original packaging may not qualify for a full refund.

2. Non-returnable items

The following types of items cannot be returned:

Gift cards

Discounted or final-sale items

Personalized or custom-made products

Items that have been washed, used, or damaged by the customer

3. Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact us at:

📧 Email: support@qvnd.com
📞 Phone (optional): +86 180 4057 1351

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 3–7 business days

Refunds will be issued to your original method of payment

If your refund is delayed, please check with your bank or credit card provider, as processing time may vary.

5. Shipping costs

Original shipping costs are non-refundable

Return shipping costs are the customer’s responsibility (unless the return is due to our error or a defective item)

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

6. Damaged or faulty products

If you received a damaged, defective or incorrect item, please contact us within 48 hours with:

Order number

Clear photos showing the issue

Packaging photos (if applicable)

We will arrange a replacement or refund as soon as possible.

7. Order cancellation

Orders can be cancelled within 12 hours of purchase if they have not been shipped yet.
Once the order is shipped, it can no longer be cancelled.

8. How to start a return

To start a return, contact us at:

📧 Email: support@qvnd.com
Please include:

Your order number

Reason for return

Clear photos (if necessary)

Our customer service team will provide instructions and the return address.